FREQUENTLY ASKED QUESTIONS
Everything you need to know. In the "frequently asked questions" section, you will find detailed answers to your questions about ordering from Camfil's online shop.
GENERAL
1. What does the Camfil online shop offer?
The online shop is a way to make your purchase online, at any time.
2. What are CamCards?
CamCards are a feature for keeping accurate records of your air filters of your assets in your building, as well as managing easy ordering for filter changes.
3. How can I change my account details?
To change your account details, please contact our customer service team. You can reach us from Monday - Friday 08:00-16:30 by calling 0800 222 006 or by emailing NZCB-Sales@camfil.com.
4. I have forgotten my password, what now?
If you have forgotten your password, go to "Sign in" in our online shop. Here you will find the field "I have forgotten my password", click on it, enter your username and confirm with "Send". You will then receive an e-mail with which you can set a new password.
5. I have forgotten my username, what now?
If you have forgotten your username, go to "Sign in" in our online shop. Here you will find the field "I have forgotten my username", click on this, enter your e-mail address and confirm with "Send" You will then receive an e-mail informing you of your username.
6. How can I change my password?
If you would like to change your password, click "My Page" in the top right-hand corner. Then enter your current password and enter the new password you want. Repeat this once more to make sure you have not mistyped your password, and then click on "Change password".
ORDERS
7. Is it safe to order in the online shop?
Yes, in the online shop, personal data is transmitted in encrypted form and thus protected from unauthorized access by third parties.
8. Why can't I find the item I am looking for?
If you cannot find the product you are looking for, please contact our customer service on 0800 222 006 or send an e-mail to NZCB-Sales@camfil.com. You are welcome to ask for sizes that are not available.
9. When will I receive the order confirmation?
Please note that you will receive a separate order confirmation from our sales team after you have received the order confirmation.
10. How do I order special filters?
For enquiries about special filters, please contact our customer service. You can reach us from Monday - Friday 08:00-16:30 under the telephone number 0800 222 006 or by e-mail to NZCB-Sales@camfil.com.
11. Who can I contact if I have any queries?
If you have any queries, please contact our customer service. You can reach us from Monday - Friday 08:00-16:30 by calling 0800 222 006 or by sending an e-mail to NZCB-Sales@camfil.com.
12. What is the minimum order value?
There is no minimum order value. The regular minimum order surcharge does not apply.
13. Can I enter box labelling?
Box labelling is free in the online shop.
PAYMENTS
14. What are the payment options?
Our Invoice will be sent to your accounts department each month with identical payment terms to your existing trading account. Where the invoice is required sooner you can request this through our customer service department on 0800 222 006 or on NZCB-Sales@camfil.com.
15. Is the displayed price the final price?
The prices shown are net prices, which do not include GST.
SHIPPING & DELIVERY
16. How do I know when my goods will be delivered?
You will receive an order confirmation from us with every order. Here you will find the outgoing delivery date.
Your order should arrive within 2-3 working days after the outgoing delivery date. In the case of prepayment, a delivery date will be determined first, from receipt of the full invoice amount.
Please note that the delivery times stated in the online shop are estimated delivery times and depend on stock levels and availability.
17. How much does shipping cost?
Shipping costs depend on the weight and volume of the shipment. The calculation of freight costs in the online store is an approximate calculation and is checked by our customer service.
If shipping costs cannot be calculated in the online store, they will be added by Customer Service. Please refer to the order confirmation from Customer Service for the final cost.
Please note that some of our products require special packaging and transportation. This may result in additional charges, which will be shown on the order confirmation.
18. What can I do if my delivery is incomplete?
If your delivery has not arrived in full, please contact our customer service team to resolve the issue. You can reach us from Monday - Friday 08:00-16:30 by calling 0800 222 006 or by emailing NZCB-Sales@camfil.com.
19. Is express delivery possible?
Unfortunately, express delivery is not possible in the online shop. However, if you need our products faster, please contact our customer service. You can reach us from Monday - Friday 08:00-16:30 by calling 0800 222 006 or by sending an e-mail to NZCB-Sales@camfil.com.
20. Is delivery abroad possible?
Deliveries abroad are not possible in the online shop. Please contact our customer service. You can reach us from Monday - Friday 08:00-16:30 by calling 0800 222 006 or by e-mail to NZCB-Sales@camfil.com.