Everything You Need to Know. In the "Frequently Asked Questions" section, you will find detailed answers to your questions about ordering from myCamfil.

GENERAL INFORMATION

1. What is the myCamfil platform?
The myCamfil platform is a way for you to make your purchase online at any time.

2. What are CamCards?
CamCard is a new feature for FM or EU large facilities for precise filter representation as well as the management of simple and effective reorders and associated upgrades or optimizations.

3. How can I change my account details?
To change your customer details, please contact our customer service. We are available Monday to Thursday from 08:00 to 17:00 and Friday from 08:00 to 14:00 at +49 (0) 4533 - 202 0 or via email at webshop.de@camfil.com.

4. I forgot my password, what now?
If you have forgotten your password, go to the login page in our online shop. Here you will find the field "I forgot my password." Click on this, enter your username, and confirm by clicking "Send." You will then receive an email allowing you to set a new password.

5. I forgot my username, what now?
If you have forgotten your username, go to the login page in our online shop. Here you will find the field "I forgot my username." Click on this, enter your email address, and confirm by clicking "Send." You will then receive an email informing you of your username.

6. How can I change my password?
If you want to change your password, click on "My Profile" at the top of the page. Then enter your current password and your new desired password. Repeat the new password to ensure accuracy, and click "Save." Please note that your password must contain at least six alphabetic characters, start with a letter, and include a special character.


ORDERS

7. Is it safe to order from myCamfil.de?
Yes, personal data on myCamfil.de is transmitted in encrypted form and is thus protected against unauthorized access by third parties.

8. Why can't I find the item I'm looking for?
If you cannot find a product, please contact our customer service at +49 (0) 4533 - 202 0 or via email at webshop.de@camfil.com. Non-standard sizes can also be requested.

9. When will I receive the order confirmation?
Please note that you will receive a separate order confirmation from our sales team within 48 hours after receiving the order confirmation.

10. How do I order special pocket filters?
For inquiries about special pocket filters, please contact our customer service. We are available Monday to Thursday from 08:00 to 17:00 and Friday from 08:00 to 14:00 at +49 (0) 4533 - 202 0 or via email at webshop.de@camfil.com.

11. Who is my contact for queries?
For any queries, please contact our customer service. We are available Monday to Thursday from 08:00 to 17:00 and Friday from 08:00 to 14:00 at +49 (0) 4533 - 202 0 or via email at webshop.de@camfil.com.

12. What is the minimum order value?
The recommended minimum order value is €100 net.

13. Can I enter carton signing?

Carton signing is available free of charge via myCamfil.

PAYMENTS


14. What payment options are available?
You can conveniently pay by invoice at Camfil.

15. Is the displayed price the final price?
The displayed prices are net prices and do not include VAT.

SHIPPING & DELIVERY

16. How do I know when my goods will be delivered?
You will receive an order confirmation with each order. This will include the outgoing delivery date. Your order should arrive within 2-3 working days after the outgoing delivery date. For prepayment orders, a delivery date will be determined only after the full invoice amount has been received.

17. What are the shipping costs?
Shipping costs depend on the freight volume.

18. What can I do if my delivery is incomplete?
If your delivery is incomplete, please contact our customer service to resolve the issue. We are available Monday to Thursday from 08:00 to 17:00 and Friday from 08:00 to 14:00 at +49 (0) 4533 - 202 0 or via email at webshop.de@camfil.com.